How do I cancel a subscription?

Canceling a PayPal subscription: - Log into http://www.paypal.com - Click History - Click on "Advanced Sea...

What do I need to do in my ticket to expedite the process?

Always include your full name. Please use the same email address you used in our systems. Do not open multip...

My ticket has been on hold; why?

A ticket is put on hold when it has been opened and is being worked. Please follow-up after 24-48 hours.

I purchased a product and was not able to download it.

The first step is to check your email inbox, junk/spam folders for emails from us. All online purchases are ...

I have a JV proposal for Ian del Carmen.

If Ian del Carmen knows you personally, please email him or call his mobile number. He gives out his business ...

I can't open the file I downloaded. My computer tells me it is corrupt...

Sometimes a file gets corrupted during the download - more frequently with DSL than cable. You will need to do...

When will my ticket be answered?

Tickets submitted Monday through Friday will be addressed within 24 hours from the time it is submitted. Ticke...

What is your postal address?

Fireball LLC 501 Silverside Road, Suite 105 Wilmington, DE 19809 USA

I never received my purchase in the mail. How long will it take to arr...

Can I reopen a closed ticket?